Introduction
This Privacy Policy explains how quicksilver-trail collects, uses, and protects your personal information when you use our website and services.
Information We Collect
We collect information that you provide directly to us, including:
- Name and contact information (email address, postal address)
- Financial information relevant to benefits assessments
- Household composition and personal circumstances
- Medical information when relevant to disability benefit claims
- Correspondence and communications with our team
How We Use Your Information
We use the information we collect to:
- Provide benefits advisory services you have requested
- Assess your eligibility for various social benefits
- Communicate with you about your consultation and claims
- Comply with legal obligations and regulations
- Improve our services and customer experience
Legal Basis for Processing
We process your personal data based on:
- Your consent when you submit information through our forms
- Contractual necessity to provide the services you've requested
- Legal obligations in our capacity as benefits advisors
- Legitimate interests in operating and improving our business
Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Government departments and agencies when submitting benefit claims on your behalf
- Professional advisors (lawyers, accountants) when necessary for service delivery
- Service providers who assist our operations (secure data storage, email services)
- Law enforcement or regulatory bodies when legally required
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- Encrypted data transmission and storage
- Access controls and authentication requirements
- Regular security assessments and updates
- Staff training on data protection obligations
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically:
- Client files are retained for 7 years after case closure
- Financial records are retained in accordance with tax regulations
- Marketing communications data is retained until you opt out
Your Rights
Under UK data protection law, you have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your information
- Object to processing of your information
- Request restriction of processing
- Data portability
- Withdraw consent at any time
Cookies and Tracking
Our website uses cookies to improve functionality and user experience. See our Cookies Policy for detailed information.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated revision date.
Contact Us
For questions about this Privacy Policy or to exercise your data protection rights, contact us at:
Email: [email protected]
Address: 47 Victoria Street, Westminster, London SW1H 0EU