GDPR Compliance

Our Commitment to GDPR

quicksilver-trail is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller Information

quicksilver-trail acts as the data controller for personal information collected through our services.

Registered address: 47 Victoria Street, Westminster, London SW1H 0EU, United Kingdom

Data protection contact: [email protected]

Lawful Basis for Processing

We process personal data under the following lawful bases:

• Consent: When you voluntarily provide information through our contact forms or service requests
• Contract: To perform our advisory services that you have engaged us for
• Legal Obligation: To comply with legal requirements in benefits advisory work
• Legitimate Interests: To operate our business, prevent fraud, and improve services

Your GDPR Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right to Access

You can request a copy of the personal data we hold about you. We will provide this within one month of your request.

Right to Rectification

You can request correction of inaccurate or incomplete personal data.

Right to Erasure

You can request deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

Right to Restrict Processing

You can request that we limit how we use your personal data in specific situations.

Right to Data Portability

You can request a copy of your personal data in a structured, commonly used, and machine-readable format.

Right to Object

You can object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision Making

We do not use automated decision-making or profiling that produces legal or similarly significant effects.

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us:

• Email: [email protected]
• Mail: Data Protection Officer, quicksilver-trail, 47 Victoria Street, Westminster, London SW1H 0EU

We will respond to your request within one month. In complex cases, we may extend this by two additional months and will inform you of the extension.

Data Security Measures

We implement appropriate technical and organizational measures to ensure data security:

• End-to-end encryption for data transmission
• Secure storage systems with access controls
• Regular security audits and vulnerability assessments
• Staff training on data protection and security
• Incident response procedures for data breaches

Data Breach Notification

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify you and the Information Commissioner's Office (ICO) within 72 hours of becoming aware of the breach.

International Data Transfers

We primarily process data within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the UK government
• Standard contractual clauses approved by the ICO
• Binding corporate rules

Data Protection Impact Assessments

We conduct Data Protection Impact Assessments (DPIAs) for processing activities that may pose high risks to individuals' rights and freedoms.

Children's Privacy

Our services are not directed at children under 16. If we collect data about children as part of family benefits assessments, we ensure appropriate safeguards and obtain parental consent where required.

Complaints

If you believe we have not handled your personal data correctly, you have the right to lodge a complaint with the supervisory authority:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Tel: 0303 123 1113
Website: quicksilver-trail.com

Updates to This Information

We may update this GDPR information periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website and, where appropriate, directly to you.